About

Our Company

• Local family owned Business since 1991
• Ford Motor Company's President's Award winner for 13 consecutive years -- one of only eight dealerships nationwide to achieve this honor --
• Sponsor of many local charity events and fund raising activities
• We hold an Autumn season Customer Appreciation Party every other year
• One of the largest single employers and taxpayers in the area
• Member of the Windham Area Chamber of Commerce
• Full Time Customer Relations Manager on Staff

Our Customer Amenities and Conveniences

• The Greeter's Booth in our Showroom offers Free Refreshments
• Spotless, Clean Facility -- inside and out!
• Attractive, fun, and safe children's play area featuring X-Box Video Games
• Our Thunderbird Cafe Serves fresh Breakfast and Lunch Specials daily
• Complementary Coffee and Hot Beverages
• Fine hotel-style Customer Lobby Waiting Area with Leather Seating and Fireplace
• Free Wireless Internet Access in our waiting area
• Plenty of free and easy Parking on-site
• Handicapped Parking and Access
• Free Telephone Service in our Customer Waiting Area
• All customers receive a survey to ensure complete satisfaction
• Toll Free 800 number for customer convenience

To Our Valued Customers:

Thank You for choosing Columbia Ford Lincoln Kia to fulfill your automotive needs. When it comes to depending on an organization you can trust, we understand how difficult it can be to find. We are honored that you have chosen us. Our goal is to service you and your automotive needs, whether it is purchasing a new or used car or truck, having your vehicle reconditioned, service and repair related issues, body work, or your need for parts and accessories for your current vehicle. We want you to be able to come to one place where you can feel comfortable, and be treated like a friend, not a number.

Our facility has been newly renovated with you and your convenience being our utmost concern. Its exterior design is geared to accommodate efficiency as well an eye-pleasing atmosphere. Our interior houses friendly, helpful, and capable employees ready to welcome and assist you with any questions or concerns you may have. Our unique showroom will entertain and interest you, as well as display our fine automobiles.

Welcome to the COLUMBIA FORD LINCOLN KIA EXPERIENCE -- where we will do everything in our power to earn and retain the trust you have placed in us.

Sincerely,
Craig M. Gates, Dealer Principal

 

Our Mission Statement

Our mission is to be acknowledged as the premier Ford Lincoln Kia dealership in Eastern Connecticut, providing an outstanding sales and service experience to each and every customer.

Short on Time?

No problem! We can bring a vehicle to you -- no strings attached! If you don't see what you are looking for, just contact us, and we will find it for you!

Exchange Policy

Within *72 hours of purchasing a pre-owned vehicle, if you find you are not happy with your decision, we will gladly exchange your transaction with a different vehicle.

*Please see consultant for details.

Handicap Accessible

• We offer a handicap accessible environment for customers with disabilities.
• Accessible parking
• Accessible entrance and exits
• Accessible sales and service counters
• Accessible rest room facilities
• An accessible route that connects all of these elements and spaces!